This policy applies to AxisFlying / Axisflying products purchased through the official AxisFlying independent store, authorized distributors, or other officially recognized channels. Products purchased from unofficial channels, second-hand transactions, private resales, or without valid proof of purchase may not be eligible for free warranty service.

 

From the date of customer receipt, complete aircraft units, electronic components, and structural parts are covered by a 30-day standard limited warranty. Some consumables, free gifts, promotional items, wear parts, or special accessories may not be covered by the standard warranty. Specific exclusions will be indicated in the product description.

 

Products that meet all of the following conditions may be eligible for free repair, replacement, or spare parts exchange:

Time Frame:Within 3 months from the date of receipt
Nature of Failure:Non-artificial performance failure or manufacturing defect under normal use conditions
Usage Status:No unauthorized disassembly, modification, soldering alterations, flashing of non-official firmware, or high-risk tuning/adjusting
Purchase Channel:Purchased through official AxisFlying channels or authorized distributors
Proof of Purchase:Order number, order screenshot, or valid proof of purchase must be provided
Supporting Materials:Clear fault description, photos, videos, blackbox logs, or other necessary diagnostic materials must be provided.

If a product cannot be used normally upon arrival, is missing obvious parts, is the wrong item, has shipping damage, or has serious cosmetic defects, please contact AxisFlying customer service within 7 days of receipt and provide the following:

- Order number

- Photos of the outer packaging

- Photos of the complete product

- Detailed photos or videos of the problematic area(s)

- For electronic issues, provide connection method, power supply method, and a video showing the fault

If confirmed as a DOA or manufacturing issue, we will provide replacement parts, repair, replacement, or a refund depending on the situation.

 

The following are not covered by the free warranty, but AxisFlying may offer paid repairs, spare parts purchase, or technical support on a case-by-case basis:

- Damage caused by crashes, impacts, drops, crushing, water ingress, sand ingress, oil ingress, corrosion, high-temperature burns, or other external factors

- Damage caused by reverse polarity, over-voltage, short circuits, poor soldering, cold joints, solder balls, or incorrect wiring

- Damage caused by unauthorized disassembly, modification, sanding, cutting, soldering alterations, or structural modifications

- Damage caused by using non-recommended voltage, batteries, screws, propellers, motors, ESCs, firmware, or parameter settings

- Issues caused by flashing incorrect firmware, wrong targets, abnormal parameter settings, or third-party software

- Failures caused by improper installation, poor maintenance, unsuitable flight environment, or pilot error

- Issues caused by obvious external force or mishandling, such as stripped screws, broken wires, loose sockets, or lifted pads

- Normal wear and tear such as bent motor shafts, bearing wear, propeller damage, carbon plate scratches, or cosmetic wear

- Damage caused by racing, intense flight, extreme modifications, or use outside of product design specifications

- Inability to provide valid proof of purchase, or product serial numbers/labels that have been removed, altered, or damaged

- Clearance items, samples, second-hand items, free gifts, or products explicitly marked as "not supported for warranty"

 

FPV drones are high-intensity, high-risk sports products. The actual usage environment includes high-speed flight, impacts, vibration, current surges, high temperatures, dust, humidity, and complex electromagnetic environments. Product tuning, installation, parameter settings, and flight operations directly affect product lifespan and safety. Issues arising from flight accidents, parameter tuning, third-party device compatibility, user installation methods, or use outside of official recommendations are not covered by the free warranty.

 

Once AxisFlying confirms that an issue is within the warranty scope, we will take one or more of the following actions based on product condition, inventory, repair feasibility, and the type of fault:

- Provide remote technical support

- Send replacement missing or damaged parts

- Replace with the same model or an equivalent substitute

- In special cases, provide a partial refund or other reasonable solution

 

- If confirmed as a DOA or warranty-covered quality issue, AxisFlying will cover reasonable shipping costs for replacement parts or repaired items

- If a customer returns a product due to misjudgment, non-warranty reasons, incorrect operation, or user-inflicted damage, the shipping costs for both directions and repair fees may be borne by the customer

- Packages returned without prior confirmation from customer service may not be accepted or processed

 

Please contact AxisFlying customer service at sales5@axisflying.com and provide:

a.Order number or proof of purchase

b.Product model

c.Description of the issue

d.Clear photos or videos